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The Problem
One of the world’s largest CAD/CAM software companies outsource its QA and localization operations to Bluesoft. They were looking for a desktop solution to smoothly handle their bug reporting and issue management. Prior to developing this system, Bluesoft used extensive mailing to manage their issues. The problem with this was that it was difficult to track/manage the issues in a central repository. Different workgroups used different ways for mailing (e.g. Outlook, web based clients etc) which made it difficult to use a consistent technique. Considering all such problems Bluesoft decided to get a custom solution developed.
Desired features
- Custom issue properties as opposed to a generic issue database
- Central repository of all issues
- Quick entry of issues
- Quick and efficient searching of issues
- User profile and user rights management
- User issue queue functionality
- Collaboration with Outlook for mailing and receiving defect related mails from clients
- Facility to store attachments along with the issue
- Flexible and generic reporting
- Export to web (read only) for access by their client(s)
- Ability to store attachments with each issue
- Maintain a log of all activities performed in the application
The system is based on proven client/server architecture. The desktop application is developed using Microsoft Visual Basic 6.0 while the backend database is Microsoft SQL Server.
Tools: VB 6.0, SQL Server 7.0, XML for data transfer to web, CDONTS for mailing, Automation with Excel for exporting the generated reports, Automation with Outlook for scanning incoming mails.
Baroc performed a comprehensive scope study to clearly understand the need of Bluesoft. This led to designing and developing a scalable and robust solution using the clients existing infrastructure. Baroc developed a desktop application that delivered the required functionality. The Beta Management System is proving to be an effective and cost saving issue management solution for the client. It enables streamlined workflow and enhanced productivity.
